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The Huseby Journal

4 Ways Huseby Excels to Keep Clients Coming Back for More

Maintaining long lasting relationships with clients is the most profitable way to run a business – especially in court reporting. Below are 4 ways that Huseby excels in keeping clients coming back for more.

1.     Communication. This is the key to any relationship, and that goes for the one that you maintain with your clients as well. Listen to their needs and wants so that you can exceed expectations.

2.     Quick response times. When a client emails or calls, respond as soon as possible. This a great way to show them that they are a top priority. Email can sometimes delay conversations, be sure to know when a phone call is the better form of communication.

3.     Ask for feedback. Whether negative or positive, getting feedback from clients is a great way to evaluate your own work. It also allows the opportunity to change what you might be doing wrong in your client’s eyes.

4.     Go above and beyond. The client is always right, and going above and beyond in every way possible will reap many rewards. You want your clients to tell their friends about your amazing service.