Welcome to Huseby Talk

What's New in Technology

IT

We implemented upgrades to several of our servers and added more backup power supplies to reduce the impact of the short-term power outages we see in the Charlotte office. We’re continuing to make changes to our infrastructure to allow us to fully integrate into the existing Esquire infrastructure during the next 3-6 months.

As a reminder, we’ve moved to an in-house help desk, and here’s how to get support: Send an email to support@esquiresolutions.com, including as much detail as possible, and it will automatically create a help desk ticket. We’ll get quicker help if we make sure we avoid generic subject lines “Help!” or “Computer Issue”—please make the subject line give some detail about the true problem. If you have something that’s truly urgent, or if you can’t send an email, please call the team at (877) 223-8080. Please only call the team if this is a truly urgent matter, otherwise let’s all use email to open a ticket. Our coverage is from 8am-8pm Eastern time M-F, and we’ve worked with individual teams on after-hours coverage for high-impact emergencies.

Salesforce

We pushed out more fixes for multiple issues with time on orders, the last fix that we know of should go out this week. The date/time fields are so intertwined with so many processes that we may encounter future issues that are “hiding”, but we’ll continue to treat them as top priority. We rolled out enhancements and fixes for Notes and Products getting dropped from Work Orders in Production, the ATL Production location changing, a Copy File query limit, inconsistencies with Case names on emails/orders/work orders/witnesses, and Billing notes disappearing. We’re planning to roll out fixes in the next week or so for issues with CODs and several other priority issues. We’re finalizing getting the new Production sheet rolled out, too. We’ve also got a handful of fixes underway for various issues with reporter portals and files and international jobs, and we’re getting ready to kick off development on duplicate errata processes and appearance-only jobs.

What's New in Operations

Production Update: Last month (October) we shipped 2125 jobs. That includes 378 expedites.

Elizabeth Moore lead all production people with 249 jobs shipped through Salesforce. Thanks for leading the way Elizabeth!!!! Special Kudos to the Northeast LAT for having the lowest average time to ship last month @ .8 days and to the Florida LAT who shipped 83% of their jobs the same day they were turned in.

Video Update: video department is caught up with no current delays in delivery. They are looking for video edit opportunities, so sell them if you can. We are adding additional staff to the team in anticipation of increased work.

Support Update: Support processed 1605 new business emails that included 225 copy sale request emails. They also processed 328 Urgent requests from clients, reporters, and internal staff. We also want to welcome Kesha Osborne to the team.

Quality update: 242 issues were reported through the ticketing system in October. After investigating 48 of these where in the production department. All but 6 of these issues have been researched and closed. The other 6 are being investigated currently. You can view this report to understand the issues and resolutions.

Number one issue was attention to detail, and all the staff have received coaching to address it moving forward. Special Kudos to Joe Kozak in production who shipped 107 orders in October with no internal or external mistakes reported.

Case Management: Juul depos still going strong and seamlessly and clients have praised the court reporters - many days double and triple tracking! McBride depos equally busy with many days double and triple tracking as well. Phillips Lytle, a great firm in NY, scheduling nearly 50 depos in their Goodleap cases - brought in by Meg Linton. Another handful of cases just added to the CM calendar as well.

Projects:

Salesforce Issues is now up and running. You can view current activity here: Ticket Resolution Dashboard v2 | Salesforce or to view at department and LAT level look here: Ticket Review Dashboard | Salesforce

Integration with Esquire is moving nicely. Production is fulling utilizing the Zoom Chat for internal communication and project collaboration with Esquire as needed.

A Special Ops division is being developed to improve our high GP clients experience. More information to come.

AVLF Wine Tasting

Atlanta Volunteer Lawyers Foundation

Huseby was proud to sponsor an annual wine tasting event hosted by the Atlanta Volunteer Lawyers Foundation, which took place at Mercedes-Benz Stadium in Atlanta.  The event is put on to celebrate AVLF's donors and the Atlanta legal community’s commitment to pro bono service.

Special Thanks from Clients

Here are some special thanks from to our reps and Huseby

From: Crystal Batson 
To: David Lew 
Subject: Thank you!

Thank you so much for the package I received yesterday. It was so very timely – I had a huge deadline and put in a very long day. The gift card, candle, and swag just made the day a lot easier to handle.

I also did vote Huseby as the best court reporting/videography firm with the survey of national vendors. I have worked with Huseby since around 2007 maybe? Corri Rene was my first rep. I’m not saying all of the reporters I’ve used with Huseby have been great, but I will say the support I’ve received from the Huseby COMPANY has been consistently reliable. When I’ve had a problem, it has always been quickly addressed and I never have that same problem again.

Since I arrived at L&H almost 3 years ago, I’ve continued to enjoy working with Huseby. You are a great representative of the company and you make sure my issues/questions/concerns are always addressed. The personal attention that you provide puts you above the others in the field. Thanks again for making my job easier!!!

Crystal Batson // Lee & Hayes, PC

Litigation Paralegal 

From: Burtch, Mary Catherine 
To: Karyn Polak
Subject: THANK YOU FOR THE GIFTS!!

Dear Karyn,

Many gracious thanks to you for the very delicious cakes; everyone who was lucky enough to grab one, enjoyed them very, very much!! Before unleashing them to our general public in-house, I offered first to a few select folks then place the rest in our kitchen, with your sticker and face foremost so all would know they came from Huseby.

It was sincere pleasure being able to have a personal chat; I sure hope we can find Roman Sirwinski so we can re-new our friendship, albeit being long-distance.

Thank you very much again for your company, your gifts of time, conversation and sweets; how very delightful!

Wishing you a wonderful wknd,

Best Regards,

Mary Catherine Burtch 😊

Pretzel & Stouffer

What's New in Sales

Top Performing Sales Reps

Here are the top performing reps across the country for October.

$300k Club

Here are the reps across the country that topped $300k in Gross Profit.

$200k Club

Here are the reps across the country that topped $200k in Gross Profit.

$100k Club

Here are the reps across the country that topped $100k in Gross Profit.

DEG Cross Sell Club

Here are the reps across the country cross selling DEG trial services.

What's New in HR

Welcome our new team members to Huseby!

No New Team Members this Month

___________________

Below are team members no longer with Huseby. We wish them the best in their new endeavors.

Jory Cass (Digital - National)

Sonya Robinson (Production - 3rd Shift)

JUUL Case Kudos

Kudos from our reporter on the JUUL Case

From: Cindy Sebo 
To: Stephani Burger 
Subject: I just wanted to let you know things are going so great on these cases and .... I got a very very very nice compliment and I asked if I could send this on to you .... and he said yes

Logan Page and Alysha Bohanon from Wilkinson Stekloff said to me that this was the most organized and best put-together court reporter and court reporting service he has ever seen in doing depos and --- so meticulously put together (digging that compliment yes!!!!!!!!!!!) ....and wanted to know how they can request me for all the future depos in this case ....

I said it's best to have them contact Huseby to let them know that ... and they said can you just let them know we'd like to request you? I said, sure, I'll let them know tomorrow morning (which is today now) and here I am letting you know ....

WOWZA right? amazing and you guys should be so happy ... I know this is a huge case for you and I wanted to do a bang-up job for you guys and it looks like it's working and making all of us look good .. xoxoxoxox yeah.

Robin Barca put in a Kudos for Stephani Burger

A Huge Shout OUT to Stephani Burger on the Juul Labs Litigation matter she has been covering for me! It has been the most intense case and she has ever done and what an outstanding job! I can’t thank her enough for her tireless commitment and time spent to these depos with the demands and intricacy they require. Here is a testament from two of the attorneys on the case telling the court reporter:

Logan Page and Alysha Bohanon from Wilkinson Stekloff said to me that this was the most organized and best put-together court reporter and court reporting service he has ever seen in doing depos and --- so meticulously put together

I can’t tell you how thankful I am to have Stephani on this case and my team. She has worked with my client for hours, organizing the specifics and details of all her requests over and over. She has the best attitude and persaverance I have ever witnessed. Thank you, Stephani for all you do! You truly are Amazing!!!!!!!!!!!

Dave Wiseman put in a Kudos for Emily Grottle

Kudos to Emily Grottle for her hard work on this case and making a new client happy!

From: "LaFata, Paul" 
To: Debra Neiderfer 
Subject: Thank you

Debra,

I had to send you a note to thank you and Digital Evidence Group for the positive service we’ve been receiving. I heard glowing things about you all from some colleagues. That just means you’ll be getting more work in the future 😊

Cheers,

Paul LaFata
Partner

Dechert LLP

Karyn Polak put in a Kudos for Team Huseby

From: Soto, Trista (DOT) 
Sent: Wednesday, November 20, 2024 10:14 AM
To: Karyn Polak 
Subject: RE: NYS DOT Transcriber needed for 11/27/24

Thank you SO much! You all make it super easy and reliable!

TRISTA SOTO

Assistant Director- Employee Relations

Department of Transportation

Mark Poelzer put in a Kudos for Nina DaAngelo

Wanted to give a shout out to Nina for all her work on a big case that she’s been crushing for my client Rodey Law. McBride Fire matter. She’s been super responsive to everything, covering things quickly and sometimes with so little time. The clients are so appreciative.

Tiffany Edwards put in a Kudos for Donna McCloud

Kudos to @Donna McCloud in NEC support!! The hard work across all LATS in getting orders turned in, friendliness and productivity does not go unnoticed. You are the best at what you do and on behalf of our region We appreciate you🎉

Julie Long put in a Kudos for Marcia Knock

Working around your fun positive energy makes this job worth it.  Thank you! Thank you for who you are!

 Jessica Hutto put in a Kudos for the DEG Team

From: Stacey Evans 
To: Julie Pritchard Wright ; Karine Beers ; Mitchell Mahon ; Jon Anderson 
Cc: Jessica Hutto 
Subject: thank you

To the Amazing Digital Evidence Team!!

As I told Mitchell yesterday to stop him from the airport, we got to a nearly certain resolution yesterday. As of today, we are officially excused from trial Monday. Settled!

Thank you for everything. Y’all are truly the best and I can’t say enough about how much faith and trust I have in each of you. There was nothing I asked that you ever said you couldn’t do, and you did everything with absolute top notch quality and speed that amazed. I will never forget how responsive you were. It was like nothing I’ve ever experienced from a third-party vendor.

I look forward to working with you on future trials.

You are amazing and I thank you!

Thank you,

Stacey

______________________

Stacey G. Evans

STACEY EVANS LAW

Kyle Hill put in a Kudos for Robin Barca


From: Melissa Gibson
To: Robin Barca 
Subject: RE: Tracy Location: Reporter Needed for Tracy

Back at you! We really appreciate your amazing customer service. And you can pass this on to your boss you and Courtney both deserve a raise and a promotion!

Kind Regards,

Melissa Gibson

Legal Assistant to: Graham Scott

Swingle, Van Egmond & Heitlinger

Debra Neiderfer put in a Kudos for Jill Boroski

Jill is an absolutely amazing employee for us to have.  A very special person.

Lauren Ladenheim put in a Kudos for the Mid-Atlantic Scheduling Team

From: Wendy Stockman 

To: Lauren Ladenheim 
Subject: RE: Kayla M. Dickeson vs. Christopher Stewart

Awesome Lauren, I know I can always count on you and your team! Thanks, and have a great weekend!!

Sincerely,

Wendy B. Stockman

Paralegal/Office Manager

York Harmon Johnson, LLP

Doug Yarborough put in a Kudos for Daphnie Miller

Great job @Daphnie Miller

Thanks Daphne. Seriously, the responsiveness of you and your team is very impressive. Thank you!

Scott MacLatchie
Attorney at Law | Hall Booth Smith, P.C.