Welcome to Huseby Talk

We’re excited to transition to Esquire’s payroll and benefits. As shared during the town hall meeting, The Esquire HR team prepared a frequently asked questions (FAQ) document for you. Here is a link if you haven't reviewed.  

Huseby-Esquire Benefits FAQ

The end of last week you should have received the following emails:

• Transition memo: This email will come from ContractWorks and include a document to sign. If you have not completed this, please do as soon as possible.  

• Self-onboarding email: This email will come from Paycom after you sign your transition memo in ContractWorks. It will guide you in setting up your employee account and completing important tasks, such as uploading your I-9 documents and entering your direct deposit information.

These messages will come from automated systems (ContractWorks and Paycom), so it’s possible they could end up in your spam or junk folders. 

The Esquire HR team is here to guide you through the process. If you have any questions about any of the above, please reach out to human.resources@esquiresolutions.com.

General Timeline

September 18-20

During this time, everyone should have received three transition emails.  

• Town hall follow-up with FAQ's from Human Resources
• Transition Memo to register with ContractWorks (CW)
• Paycom self-onboarding to register with Paycom on the mobile app

September 18-October 4:  Completion of transition tasks

Mid-October:  2025 benefits communications

October 27-November 10:  Open enrollment

December 18:  Invitation to Paycom overview

January 2:  Paycom overview session, 12pm ET

Benefits Overview

• Huseby team members will be covered by Esquire’s benefits plans beginning 1/1/25
• Overall, Esquire’s health benefits are less expensive and richer in value:
  • Lower premiums, deductibles, and out-of-pocket maximums
  • Higher coinsurance
• New benefits
  • Pharmacy enhancements: free preventative generics; weight management drug coverage
  • Vision insurance coverage available
  • An array of attractive voluntary benefits: hospitalization, critical illness, accident insurance, identity protection, legal plan, pet insurance
  • Paid parental leave
  • Tuition reimbursement program

Benefits Overview

• 401k accounts to rollover to Esquire’s plan, also with Principal
• Vesting over three years versus five
• Esquire matches 25% of your contribution up to 6%
• Financial advising through Creative Solutions
  • Direct 1:1 consultation with a financial advisor
  • Online planning tool
  • Webinars

Time-off Overview

• Will receive same amount or more time off

• PTO portioned into vacation, sick time, and floating holiday categories

• Vacation earned based on years of service
  • 0-5 years = 2 weeks
  • 6-10 years = 3 weeks
  • 11-15 years =  4 weeks
  • >15 years = 5 weeks

• Vacation leave front-loaded and does not roll over each year (in most states)

• Remaining Huseby PTO will rollover to Esquire (up to 80 hours) and can be used throughout 2025 (in most states)

• Other leave types
  • Minimum five sick leave days
  • Two floating holidays
  • Two and a half more company holidays

Payroll Overview

• Same payroll schedule
• No changes to compensation or commission plans
• First paycheck from Esquire via Paycom on 1/17/25 for 1/1-1/12

What's New in Technology

New Helpdesk Support

Great News – Coming Oct 1! Our helpdesk support will be provided directly by our Esquire in-house team. We’ll certainly see quicker response time, longer coverage hours, and a team dedicated to our support - not shared with other companies. We’ll get:

• 1 hour response times as standard expectations
• 8-8Est coverage M-F
• In person support on site in Charlotte pretty much every day M-F

How to get Support after 10/1: First things first: The good news is that it’s very simple to get help: Just send an email to support@esquiresolutions.com and it will automatically create a help desk ticket. And please be sure to include as much detail as you can in the email. Don’t make the subject line say something like “Help!”—give some detail about the true problem. And include details about steps you took, screenshots, etc. in the email. More detail = less time to fix the problem. One note about timing: Please send the email when you’re ready and available to work on the issue, not for “sometime later”. If you have something that’s truly urgent, or if you can’t send an email, please call the team at (877) 223-8080. Please only call the team if this is a truly urgent matter, otherwise let’s all use email to open a ticket.

What NOT TO DO: Having said how easy it is to get support, there are some things you need to avoid doing to make sure you get the best, quickest support. Because we’re dedicated to helping all our teammates, it’s not practical for us to handle a ticket that says “Can you please call me at 3?”. Rather than doing that, send the email when you’re ready and we’ll get back to you within an hour.

Also, please don’t CC lots of folks on the email, because our team will get everyone involved as needed. Once you get the automatic response from the ticketing system for the support desk, please respond to that email, not to the original email you sent. As you receive additional emails from the ticketing system, please respond to those updates. By responding to the emails you receive from support, you’ll maintain a full thread and everyone who’s involved will automatically have visibility to it.

We’ve covered the basics of how to get your issue in front of the help desk, so now let’s take a look at the benefits we’re getting from this move: quicker response time, longer coverage hours, and a team dedicated to our support, not shared with other companies.

One of the first things you’ll notice is that our Esquire teammates have a response time SLA of 1 hour. That means that our goal is that someone will reach out to you within 1 hour. That’s much better than the response SLA we’ve had for the past several years: for non-urgent tickets 2 business days, 2 hours for urgent tickets.

In addition to the response time, we’ll now have coverage from 8am-8pm Eastern time M-F, three hours more than we’ve had in the past. We’re also going to have in-person resources onsite at the Charlotte office every week day, and on most days those resources will be 100% dedicated to providing that higher level of support.

While this is a positive change from what we’ve done for the past several years, we know it’s a change. To help us all remember, we’ll have the LAT leads remind us on a daily basis, we’ll push out an email as we get to the cutover date, and we’ll put a post on the Team Huseby chat on Teams. We’ll also automatically update the “About” box on your computer to include the new support email address in the “Support” section.

Looking forward to continuing our journey of becoming part of the Esquire family!

Other Technology News

Salesforce

We got the root cause identified that has been causing multiple issues with time on orders. Fixes were rolled out for the majority of them, and the remaining issue is on track to be fixed before the end of September. We’re also rolling out fixes for missing reporter invoices and issues with CODs. Those issues all took priority over getting the new Production sheet rolled out, but we’re planning to have that in production before the end of September.

HusebyConnect

We delivered a new version of HusebyConnect that includes a number of usability and functional improvements that were identified as being high priority by our Esquire teammates. Those include a unified microphone with transcript viewer, enhancements to the mobile user experience, and enhanced exhibit management. We also got a new version of the Zoom toolkit that appears to have address some (and perhaps all) of the performance issues we saw on less-powerful computers.

Vote and Holiday Pay

Now that we are part of the Esquire family, we will be able to take advantage of the benefits the Esquire employees enjoy. In addition to Huseby Holiday pay, you will receive the day after Thanksgiving, half day Christmas eve and MKL day off as Holiday pay for full-time employees.

You will also receive paid time off to vote.

As the 2024 Presidential Election approaches, we want to ensure that everyone can participate in this important civic duty. Voting is not only a right but also a responsibility, and we encourage all employees to make their voices heard.

To support you in this, we are pleased to announce that all full-time employees are eligible for up to 4 hours of paid leave to vote. This leave time is designed to give you the flexibility to vote early, avoiding the rush and potential long lines on Election Day.

A special leave code will be available to you in Paychex by September 16 and remain available for use until Election Day. As with other leave requests, please coordinate with your manager and enter your request in Paychex. Requests will be approved based on a number of factors, including department operations and staffing requirements.

We strongly encourage you to take advantage of early voting to ensure your voice is heard without the constraints of Election Day. You can find more information about early voting dates in your state by visiting this link: Early Voting Calendar.

Thank you for taking the time to participate in this critical election. Every vote counts!

What's New in Operations

Production Update: Last month (August) we shipped 2241 jobs. That includes 377 expedites.

Elizabeth Moore lead all production people with 263 jobs shipped through Salesforce. She also deserves special Kudos for the great job she has been doing on the tobacco trials. Thanks for leading the way Elizabeth!!!! Special Kudos to the Mid-Atlantic LAT for having the lowest average time to ship last month @ 1.0 days and to the Florida LAT who shipped 79.8% of their jobs the same day they were turned in. We also had Diomaris, Chris Cook and Ashley took the training and passed the test to be certified NC transcribers in North Carolina. They join Patricia, Nautica and Doug as people who are certified for signing transcription work in NC.

Video Update: video department is caught up with no current delays in delivery.

Support Update: Support processed 1763 new business emails that included 202 copy sale request emails. They also processed 381 Urgent requests from clients, reporters, and internal staff.

Quality update: 230 issues were reported through the ticketing system in August. After investigating 48 of these where in the production department. All but 7 of these issues have been researched and closed. You can view this report to understand the issues and resolutions.

Number one issue was attention to detail, and all the staff have received coaching to address it moving forward.

Case Management: Tobacco calendar thick and meaty, as always.

In the Matter of Certain Disposable Vaporizer Devices and Components have started scheduling

In re: Juul Labs, Inc. Antitrust Litigation depos – some 30 depos to be calendared between now and Nov 15!

Projects:

Salesforce Issues is now up and running. You can view current activity here: Ticket Resolution Dashboard v2 | Salesforce or to view at department and LAT level look here: Ticket Review Dashboard | Salesforce

What's New in Sales

Top Performing Sales Reps

Here are the top performing reps across the country for August.

$200k Club

Here are the reps across the country that topped $200k in Gross Profit.

$100k Club

Here are the reps across the country that topped $100k in Gross Profit.

DEG Cross Sell Club

Here are the reps across the country cross selling DEG trial services.

Meet Our Newest Sales Rep

Welcome Our Newest Sales Team Member - Jennifer Weidmaier

Hi everyone! I’m Jen, and I’m thrilled to be joining the team! I’m located in the Midwest - Kansas City area (Go Chiefs!) and I’ve been in the court reporting industry for 2 years now. My background is in Legal Studies and outside of work, I love spending time with friends, family and my 7-month-old, Wyatt. I’m looking forward to getting to know all of you and contributing to our shared success!

What's New in HR

Welcome our new team members to Huseby!

Jennifer Weidmaier (Sales - Northeast/Central)

___________________

Below are team members no longer with Huseby. We wish them the best in their new endeavors.

Merideth Archibald (Sales - Mid-Atlantic)

Baylee Donnell (Scheduling - Mid-South)

Sarah Lawhead (Sales - Mid-South)

Amir Maddox (Production - Mid-Atlantic)

Judith Smith (Credit - National)

DepoSpan Conference

Andy Spohrer and Linda Nelson connecting with Firm Owners at the DepoSpan Conference in Chicago! It was an incredible opportunity to be a part of the exclusive DepoSpan Club. 

Diomaris Gonzalez put in a Kudos for Tiffany Edwards

Thank You Tiffany Edwards!

Excellent job cleaning up the exhibit's inbox. Greatly appreciated.

Lauren Ladenheim put in a Kudos for Kiara Patrick

Kudos for Kiara. She is such a bright light and always approaches our clients with the best attitude!

From: Eric Wahl 
Sent: Thursday, August 29, 2024 10:56 AM
To: Kiara Patrick 
Subject: Re: Huseby Order Confirmation - 00080370

I'm off tomorrow so it is a HAPPY FRIDAY for me lol.

Thanks for all you do and your prompt responses.

This is for your bosses...

Please consider this my recommendation for raises for both Kiara Patrick and Lauren Ladenheim. (not that this will get you anywhere but hey, tryin' to do what I can).

Eric Wahl

Tripp Law Firm

Lauren Ladenheim put in a Kudos for Kim Ledford

I want to give Kim huge kudos for helping me with a proposal for a very challenging client today. There were a lot of moving parts and lots of competition that we had to outbid and overcome. She was an extremely critical part of us potentially winning this weeklong arbitration. Thank you, Kim for being such a team player and being so willing to go the extra mile today!

Much appreciated, as always!

Robin Barca put in a Kudos for Courtney Hill

Special Shout OUT to Courtney Hill!

I want to send a Special Thanks and Shout Out to Courtney Hill on the WEST Calendar TEAM for always being so on top of my VIP client, Haight Brown & Bonesteel, with their Urgent need for Zoom links when scheduling depositions. They are a top scheduler and VIP firm. She knows they have a Standing Order & always graciously calendars their depos and sends the request for the Zoom link over to the remote team ASAP so we can provide top quality service. Thank you Courtney! I Appreciate YOU!!! You Rock! 💐

Scott Klein put in a Kudos for Lauren Ladenheim

That’s a reaaaaallllllllllyyyyyy big compliment!

From: Berger, Jamie 
Sent: Monday, September 23, 2024 9:50:09 PM
To: Lauren Ladenheim ; Paul Hugo 
Subject: RE: Request for Estimate, please?

Good evening Lauren and Paul,

Well, I finally got word last evening (with not much time to spare).

Cigna has chosen for us to use a small company that their Procurement group wants to give a try. 

I will never stop trying to engage your company because Lauren, you are the best rep I have EVER worked with, by far.

Thank you so so so much. Until the next time.

Warmly,

Jamie D. Berger

Paralegal

ALSTON & BIRD