What's New in Operations
Currently we only have 17 jobs in house on the RB system.
That means 86% of all of the jobs in house are being produced through
This month (August) we have shipped over 680 Jobs
through the Salesforce system.
Elizabeth Moore is leading all production people with 125
jobs shipped through Salesforce registering jobs from 4 different LATs. Thanks
for leading the way Elizabeth!!!!
A little insight into the Salesforce improvement process
August we identified 101 issues. Some critical most not. 60 of those items have
already been resolved and tested. Currently we have a list of 223 issues that
are on the list waiting on resolution.
No big LAT updates all LATs are rolling on salesforce and
are not having any big issues.
We keep interviewing talent. As we are trying our best to
keep and improve the great team we are working with.
Support is getting about 50% more phone calls than this
same time last year.
Closed down our Augusta office. Most clients visiting that office are from out of town and with most depositions remote, there is not as much in-person depositions to keep the office busy.
We had to team members go out this month for serious
surgery, Donna McCloud and Tameka Sawyer. Keep them in your prayers as they are
both at home recovering.