Welcome to Huseby Talk
February 2025 Newsletter Edition
What's New in Technology
IT
We completed moving totally off RingCentral onto Zoom. Our team has adapted very well to that—thank you! We also moved off Cylance onto Cybereason for our real-time security detection and response, and that move happened with no issues. We found problems with our Kofax service and worked with Kofax to get it back online. We got the Kofax server fixed on 2/24 and are able to print on one of the printers. We’re reaching out to Canon to get their help finishing the setup on the other printers and expect to have them done before the end of February. We’re going to continue to make changes to our infrastructure to fix technical issues and to allow us to fully integrate into the existing Esquire infrastructure, including replacing things like wiring and switches in all our offices the near future.
As a reminder, we’ve moved to an in-house help desk, and here’s how to get support: Send an email to support@esquiresolutions.com, including as much detail as possible, and it will automatically create a help desk ticket. We’ll get quicker help if we make sure we avoid generic subject lines “Help!” or “Computer Issue”—please make the subject line give some detail about the true problem. If you have something that’s truly urgent, or if you can’t send an email, please call the team at (877) 223-8080. Please only call the team if this is a truly urgent matter, otherwise let’s all use email to open a ticket. Our coverage is from 8am-8pm Eastern time M-F, and we’ve worked with individual teams on after-hours coverage for high-impact emergencies.
Salesforce
We pushed out a lot of fixes and enhancements to Salesforce. We made more changes to fix time issues that surfaced and are preparing to roll out automatic handling of “appearance only” jobs and the updated production worksheet. We’re moving our focus to high-priority break fixes, and we’ve spent significant time designing and planning changes that will move many of the enhancements we made to Salesforce for our Marketing and Sales team into the Salesforce instance that our combined companies are going to use.
What's New in Operations
Production Update: Last month (January) we shipped 1780 jobs. That includes 332 expedites.
Elizabeth Moore lead all production people with 254 jobs shipped through Salesforce. Thanks for leading the way Elizabeth!!!! Special Kudos to the Mid-Atlantic LAT for having the lowest average time to ship last month @ 1 day and to the Florida LAT who shipped 73.2% of their jobs the same day they were turned in.
Video Update: video department is training new staff member, and working on video edit projects as they come in. Last month the team completed 14 video edit projects compared to 4 in December 2024.
Support Update: Support processed 11379 emails in January. 1421 new business emails that included 180 copy sale request emails. They also processed 144 Urgent requests from clients, reporters, and internal staff. We also escalated Sarah Jarvis to a Special Ops role to focus her efforts on providing excellent service to select clients.
Quality update: 238 issues were reported companywide through the ticketing system in January. You can view this report to understand the issues and resolutions.
Production issues counted for 62 of these issues. The number one cause is attention to detail. , and all the staff have received coaching to address it moving forward.
Case Management: Just got a new large case from Alston & Bird, brought in by Lauren Ladenheim - The Discovery House v. Cigna. Three depos scheduled so far with the full boat of services - real-time reporter, roughs, expedited finals, video, hot seater and ShareFile folder set up for multiple parties - expecting many more depos as well. The McBride Fire Consolidation Litigation is expected back on calendar as well, with the double the amount of depos as last year. McBride would double and triple tracks many times during a particular week so it will be on CM hands on deck when that's back on! The Huseby CM team will now join forces with Esquire's CM team, with Tanya Swenson at the helm - we're all very excited to join their team and further enhance the client experience!
Projects:
Integration with Esquire is moving nicely. Working with new payroll and HR systems is working great.
Working with IT to get the ability to scan exhibits working again.
Working with Special Ops division to best service high value clients.
New employee onboarding and training.
New Smart depo AI summary process for all depositions.
Pinnacle Club
We were proud to kick off our Pinnacle Club and Leadership Forum in Nashville recently, where we brought together top-performing sales team members and team leaders in Operations across Esquire, Huseby and DEG to celebrate our achievements in 2024 and set the stage for an even stronger 2025.
Congrats to all of our Sales Team members invited to Pinnacle Club 2025:
Lauren Shaw
Robin Barca
Johnny Bateman
Mark Poelzer
Ana Carroll
Paul Withrow
Cindy Lengkong
David Lew
Debra Neiderfer
Karine Beers
Dan Bender
What's New in Sales
Top Performing Sales Reps
Here are the top performing reps across the country for January.
| Sales Rep | % of Goal |
| David Jacobs | 185% |
Lauren Ladenheim |
163% |
Brenna Skalski |
141% |
Margaret Kamara |
140% |
Robin Barca |
138% |
Johnny Bateman |
137% |
Lauren Shaw |
131% |
Karyn Polak |
122% |
Meg Linton |
109% |
Amber Cantero |
101% |
$300k Club
Here are the reps across the country that topped $300k in Gross Profit.
| Sales Rep | Gross Profit ($) |
Accepting New Members |
$ |
$200k Club
Here are the reps across the country that topped $200k in Gross Profit.
| Sales Rep | Gross Profit ($) |
Lauren Ladenheim |
$213,512 |
$100k Club
Here are the reps across the country that topped $100k in Gross Profit.
| Sales Rep | Gross Profit ($) |
| Lauren Shaw | $171,906 |
Debra Neiderfer |
$119,887 |
Robin Barca |
$107,956 |
Johnny Bateman |
$107,100 |
DEG Cross Sell Club
Here are the reps across the country cross selling DEG trial services.
| Sales Rep | Gross Profit |
Ana Carroll |
$4,159 |
Julie Long |
$531 |
What's New in HR
Welcome our new team members to Huseby!
No New Team Members this Month
___________________
Below are team members no longer with Huseby. We wish them the best in their new endeavors.
John Sheffield (Digital - Northeast/Central)
AAJ Winter Conference
Diana Hayhurst and Lauren Moulton had a great time attending the American Association for Justice's Winter Conference. Huseby was proud to be one of the sponsors and it was a great opportunity to spend time with clients and connect with other AAJ members.
Dave Wiseman and Karine Beers put in a Kudos for the Laken Keeney and the DEG Team
Thank you to all our case managers for being so awesome, dedicated, professional, caring and amazing people. You make us all look good and it should be said again and again!
From: Elizabeth Felps
To: Karine Beers
Hi Karine,
I wanted to take a moment to compliment Laken Keeney. She always goes above and beyond in all of my interactions with her and is a great reflection of the thoughtfulness of the DEG team. I really appreciate how easy you, Laken, and the rest of the DEG team make stressful moments and depositions for us. It definitely makes a difference and does not go unnoticed or unappreciated.
Best,
Elizabeth Felps
Manager, Trial & Appellate Paralegal TeamSterne, Kessler, Goldstein & Fox P.L.L.C.
Jennifer Ruszala put in a Kudos for Giovanni DeStasio and Shanta Twilley (Esquire)
I just wanted to give a shoutout to Giovanni DeStasio and Shanta Twilley (Esquire). They’ve been fantastic in helping me with my numerous conference room requests. They’re quick to respond, extremely helpful, and very friendly! I really love working with them both. 😊
Scott Klein put in a Kudos for Brittany Davis
From Lynne - congrats!!🍾🎈🎊🎉
I have to say Brittany is doing a great job! She had a rough day yesterday trying to keep a certain videographer happy — he was frustrated but at the wrong person — and I assured Brittany she’s awesome! Can you send her some kuddos? We really appreciate her!
Mark Poelzer put in a Kudos for Nina DeAngelo
From: Stacey Karpp
To: Mark Poelzer
Cc: Nina DeAngelo
Subject: RE: Checking on Warren matter depos you mentioned
Thank you so much! Again, I am beyond grateful to have you two on our team. Thank you for saving the day.
Bob Brueno put in a Kudos for Marilyn Fil
From: Steve Williamson
Subject: RE: Huseby Global Litigation - Invoice # 90110401, Session #8 Pre-Trial (2JHF8XL6P)
Dear All-
I just want to say, Marilyn was awesome! She could not have given us better service. It was a real pleasure working with her.
Thank you Marilyn!
Stephen Z. Williamson, Esq.
Law Office of Stephen Z. Williamson, P.L.L.C.
Jeff Sanders put in a Kudos for Sarah Jarvis
Kudos to @Sarah Jarvis From: JODI BENJAMIN
Sent: Thursday, February 6, 2025 7:48 AM
To: support <support@huseby.com>
Subject: Re: Exhibits for Work Order 123842 (2JF7D32TV)
Girl, you just brought tear to my eyes!! You are so dang good at taking any sort of "stress" out of my work situations lol
I don't think you realize just how awesome you truly are!!!!
I cannot thank you enough and hope you have a most awesome day because you definitely deserve it!!!
Love you soooo much!!
Amanda Potter put in a Kudos for Jacob Sarver
Kudos to @Jacob Sarver from VIP client Grant & Eisenhofer for getting some videos re-sent over for them - they are a tough bunch so their compliments are for sure earned! Thanks Jacob!
From: Robin Kotow
Sent: Wednesday, February 26, 2025 10:36 PM
Subject: Re: Santifort v. Wayne Memorial, et al. (2JHK494TX)
You guys are the best!
Jeff Sanders put in a Kudos for the Support Team
From: Margaret Sheffield
Sent: Friday, February 21, 2025 3:26 PM
To: support <support@huseby.com>
Subject: Thank you (2JH1RWF86)
Thank you to everyone on the support team for always being there to SUPPORT!
Margaret Sheffield
Court Reporter