What's New in Technology
Salesforce and NetSuite got several major enhancements and quite a few fixes. We pushed out a new COD process that covers the full lifecycle, and one of our key players said “The wait was worth it” 😊 We also got enhancements and fixes into production to allow us to mark standing orders as active/inactive and filter by that status, make sure information is pushed to all witnesses and linked orders/work orders when changes are made at the originating order, add work orders to an existing order to help with our Digital Reporter jobs, and a ton of fixes.
We’ve begun reviewing the priority requests that we’ll be implementing over the next few months, have selected high-impact enhancements that will help every step of our business lifecycle, and have gotten resources in place to implement them this quarter. We’ll be sure to let you know as we make progress on them.
Another key focus for this quarter is helping our teammates from DEG and G&F get up to speed on Salesforce and NetSuite so that they’re fully in production by March 1. Thanks for anything you can do to help those folks as they get more familiar with the systems!
We got the enhanced realtime and new voice-to-text features into full production with improved performance this month, and we’re getting some nice feedback from customers. The Northeast/Central team got over 50% of the December remote jobs scheduled on HusebyConnect. We’ve got another LAT coming up to speed with that this month, and our plan is to have the majority of our remote jobs in all LATs on HusebyConnect by the end of first quarter.
As a reminder, we’ve started using HusebyConnect as a tool for internal discussions and meetings, too. Please feel free to look for ways to use it for your key projects—having a video recording with a live transcript feed with each speaker’s name and the ability to enter comments can be a valuable tool!
To support all of this, the HusebyConnect development team continues to deliver enhancements to voice-to-text and overall performance and functionality, as well as new usability and management features.
Our plan to replace outdated equipment is moving along nicely. We have a schedule for replacing gear based on how old it is and how long it’s been in service. When it’s time to replace your equipment, we’ll reach out to you and help you get the new equipment up and running. As we told you last month, we’re also in the midst of moving the DEG team’s servers to our Lunavi data center, improving the security, stability, and performance of those servers and making it much easier to service them. We’re on the last few steps for that now and on track to have them in production this month.
From a security perspective, we’ve completed several significant projects to improve our infrastructure, policies, and procedures to better protect our customers’ data, our business data, and our personal working environments. These projects and the reviews we’ve completed are a competitive differentiator for us—there are very few other businesses in our industry whose security is as strong as ours. Thank you all for everything you have been doing to keep us secure!