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October 2024 Newsletter Edition
Esquire Benefits
Open Enrollment
Huseby team members will be covered by Esquire’s benefits plans beginning 1/1/25. If you have any questions, please reach out to human.resources@esquiresolutions.com.
General Timeline
Mid-October: 2025 benefits communications
October 27-November 10: Open enrollment
December 18: Invitation to Paycom overview
January 2: Paycom overview session, 12pm ET
Benefits Overview
- Overall, Esquire’s health benefits are less expensive and richer in value:
- Lower premiums, deductibles, and out-of-pocket maximums
- Higher coinsurance
- New benefits
- Pharmacy enhancements: free preventative generics; weight management drug coverage
- Vision insurance coverage available
- An array of attractive voluntary benefits: hospitalization, critical illness, accident insurance, identity protection, legal plan, pet insurance
- Paid parental leave
- Tuition reimbursement program
Vote Pay
Now that we are part of the Esquire family, we will be able to take advantage of the benefits the Esquire employees enjoy. One of those benefits is to receive paid time off to vote.
As the 2024 Presidential Election approaches, we want to ensure that everyone can participate in this important civic duty. Voting is not only a right but also a responsibility, and we encourage all employees to make their voices heard.
To support you in this, we are pleased to announce that all full-time employees are eligible for up to 4 hours of paid leave to vote. This leave time is designed to give you the flexibility to vote early, avoiding the rush and potential long lines on Election Day.
A special leave code will be available to you in Paychex by September 16 and remain available for use until Election Day. As with other leave requests, please coordinate with your manager and enter your request in Paychex. Requests will be approved based on a number of factors, including department operations and staffing requirements.
We strongly encourage you to take advantage of early voting to ensure your voice is heard without the constraints of Election Day. You can find more information about early voting dates in your state by visiting this link: Early Voting Calendar.
Thank you for taking the time to participate in this critical election.
Every vote counts!
What's New in Technology
New Helpdesk Support
IT
We’ve moved our help desk to our Esquire in-house team, and we’ve added onsite support in Charlotte every day. We pushed out updates to all our computers to let us get patches on a more current basis, and to allow us to connect remotely. We also got everyone connected to both Okta and Zoom, allowing us to use the same Zoom chat feature as the rest of our larger company. Quite a few of the teams are already using Zoom Chat as their go-to, and we expect to see that continue.
As a reminder, here’s how to get support: Send an email to support@esquiresolutions.com, including as much detail as possible, and it will automatically create a help desk ticket. We’ll get quicker help if we make sure we avoid generic subject lines “Help!” or “Computer Issue”—please make the subject line give some detail about the true problem. If you have something that’s truly urgent, or if you can’t send an email, please call the team at (877) 223-8080. Please only call the team if this is a truly urgent matter, otherwise let’s all use email to open a ticket. Our coverage is from 8am-8pm Eastern time M-F, and we’ve worked with individual teams on after-hours coverage for high-impact emergencies.
Salesforce
We pushed out fixes for multiple issues with time on orders, but we still have one more to go. We’re also rolling out fixes for missing reporter invoices, issues with CODs, and several other things that have been identified as priorities. Those issues all took priority over getting the new Production sheet rolled out, but we’re planning to have that in production in early November. And, of course, that may continue to slide as we tackle high-priority issues first.
HusebyConnect
We’ve gotten the first set of priority enhancements and the Zoom performance fixes deployed. We’re continuing to evaluate the long-term potential for HusebyConnect when compared with the eLitigate solution our Esquire teammates have developed.
RingCentral to Zoom
We’ve all gotten set up in the Esquire Okta and Zoom apps, and now we’re ready to take the next step in integrating our technology with Esquire. At 11:30am ET on Friday, November 8 we’re going to move from RingCentral to Zoom as our phone system. Here’s the quick summary, more detail below:
- All phone/voice and call routing functionality will remain in Ring Central until Nov 8th at 1130AM ET. After that cutover, everything will be live in Zoom and Ring Central will be retired except for document access
- Existing phone numbers in Ring Central will be migrated to the new Zoom platform
- We will keep message documents/attachments to RingCentral chats active for a week after the migration so you can save if needed
- All Huseby employee extensions will start with 45xxx
- Access to the new Zoom environment will be accomplished via Okta Single-Sign-On (SSO)
- Multi-factor authentication will be required for the new Zoom environment once per week
- Detailed docs for all of the below are attached available on Team Huseby in this folder: 17 - Esquire
Feel free to read further for a bit more detail. And please make use of the documentation that’s in the Team Huseby file folder at 17 - Esquire. And, if you just get stuck, open a ticket with support@esquiresolutions.com and we’ll help you.
What's New
First, we’ll all be using the Zoom app instead of the RingCentral app for our phone calls. Most of you have been using Zoom quite a bit already. To help with that, you’ll find several documents in the links above that address some of the most common topics. We have to use Okta to login to the Zoom app. We’re all already doing that, but if you have any problems, please open a ticket with support@esquiresolutions.com and we’ll get you taken care of. Related to that, the MFA you use with Okta (for example, a text message with a code) will be required once per week.
The second change is that we’re all getting new extensions. Our RingCentral extensions were all over the place, anywhere from 3 to 6 digits. On Zoom, all the Huseby extensions will be of the form 45xxx – that’s a 5-digit extension starting with 45.
We’ll send similar emails again (several times) before the cutover to keep it in front of you and to make sure you have it handy.
What's New in Operations
Production Update: Last month (September) we shipped 1825 jobs. That includes 325 expedites.
Elizabeth Moore lead all production people with 248 jobs shipped through Salesforce. Thanks for leading the way Elizabeth!!!! Special Kudos to the Florida LAT for having the lowest average time to ship last month @ .48 days and to the Florida LAT who shipped 80% of their jobs the same day they were turned in.
Video Update: video department is caught up with no current delays in delivery. They are looking for video edit opportunities, so sell them if you can.
Support Update: Support processed 1400 new business emails that included 202 copy sale request emails. They also processed 292 Urgent requests from clients, reporters, and internal staff.
Quality update: 247 issues were reported through the ticketing system in September. After investigating 47 of these where in the production department. All but 11 of these issues have been researched and closed. You can view this report to understand the issues and resolutions.
Number one issue was attention to detail, and all the staff have received coaching to address it moving forward. Special Kudos to Shantee Chappell in production who shipped 119 orders in September with no internal or external mistakes reported.
Case Management: Tobacco calendar thick and meaty, as always.
McBride case still going feverishly with multiple depos per weeks, often times double and triple tracking
In Re Juul Labs, Inc. Antitrust Litigation under way with 24 confirmed depos on calendar. First few have gone off seamlessly and with multiple copies!
Projects:
Salesforce Issues is now up and running. You can view current activity here: Ticket Resolution Dashboard v2 | Salesforce or to view at department and LAT level look here: Ticket Review Dashboard | Salesforce
Integration with Esquire is moving nicely. Production is fulling utilizing the Zoom Chat for internal communication and project collaboration with Esquire as needed.
What's New in Sales
Top Performing Sales Reps
Here are the top performing reps across the country for September.
Sales Rep | % of Goal |
Brenna Skalski | 849% |
Jakob Clayton |
363% |
David Jacobs |
318% |
Danielle Pope |
176% |
Jessica Hutto | 170% |
Lauren Moulton | 169% |
David Lew |
154% |
Mark Poelzer |
146% |
Lauren Shaw |
146% |
Lauren Ladenheim | 142% |
Julie Long |
117% |
Cindy Lengkong | 106% |
$200k Club
Here are the reps across the country that topped $200k in Gross Profit.
Sales Rep | Gross Profit ($) |
Jessica Hutto |
$299,464 |
Lauren Ladenheim |
$226,379 |
$100k Club
Here are the reps across the country that topped $100k in Gross Profit.
Sales Rep | Gross Profit ($) |
Lauren Shaw | $189,775 |
Cindy Lengkong |
$155,552 |
Debra Neiderfer | $147,992 |
David Lew | $128,991 |
Mark Poelzer | $128,617 |
DEG Cross Sell Club
Here are the reps across the country cross selling DEG trial services.
Sales Rep | Gross Profit |
Mark Poelzer |
$5,689 |
Lauren Moulton |
$4,912 |
What's New in HR
Welcome our new team members to Huseby!
Anthony Frederick (DEG)
Ayanna Griffey (Production - National)
___________________
Below are team members no longer with Huseby. We wish them the best in their new endeavors.
Alexandra Gomez (Scheduling - West)
Jessica Urrutia (Digital - Mid-South)
Even More Benefits
During open enrollment, don’t forget that you can enroll in two benefits that do not appear in the list of benefit options in Paycom. To enroll in identity protection and pet insurance, you will need to visit their special enrollment links by clicking on their names below.
Allstate Identity Protection Pro+
To learn more about both, please review page 21 in the 2025 benefits guide. If you have any questions, please reach out to human.resources@esquiresolutions.com.
Your Esquire Benefits Team
Robin Barca put in a Kudos for West Team
I’d like to send out to Kudo’s to the WEST team for really stepping up and covering my in-persons and trials!
Both Aleata and Lexi have gone above and beyond to do their very best to cover my jobs. I can’t say enough how grateful I am for the hustle and hard work they are putting in with such outstanding attitudes & communication when work comes their way. I’m so thankful for you both and for Courtney in entering the special requests so promptly and correctly.
Thanks to an Amazing Team! You are All pushing yourself to the Challenge and I see and Appreciate the difference! I’m so proud and thankful for All that you do!
Tiffany Edwards put in a Kudos for Elizabeth Moore
Kudos to Elizabeth Moore on working hard on the many revisions with Tobacco orders. Catching errors before sending to the clients and correcting many. You are the Tobacco order Queen
Thank you for all the effort and teamwork in our NE LAT
Jeff Sanders put in a Kudos for Marcia Knock
From: Julie A. Martinez
Subject: RE: UPDATE / cause #096-352166-24 / Order# 88621 (2J18SHY25)
Thank you very much!
You guys are amazing!, I have never dealt with an agency who is so helpful and pleasant to work with. Thank you for your great communication skills and keeping me apprised of any and all updates. It’s been a pleasure.
Lauren Shaw put in a Kudos for Brittany Davis
From: Jintana Ortiz
Sent: Monday, October 14, 2024 2:22 PM
Subject: Re: James Wayne Epps's Transcript - Huseby Job # 82507
Hi Lauren,
Thank you for reaching out. We were able to download without any issues. Also, we just got the video USB card in the mail. It looks very cool and innovative. We will be making sure we use Huseby going forward.
Also, Brittany is super sweet as well and she always answers me instantaneously. Thank you both for taking such great care of us!
We look forward to using you all for all of our needs. Have a great day!
Jintana Ortiz
Litigation Paralegal
The Baig Firm
Dave Wiseman and Laken Keeney put in a Kudos for Billy Fahnert
From: Laken Keeney
Sent: Thursday, October 3, 2024 9:13 AM
To: Billy Fahnert
Subject: Feedback :)
Hi Billy! I got this from Cassidy Western who you worked with overnight on that Catalyst job said the below about you 😊
“Billy is such a great videographer/tech. I wish there were more out there just like him!”
We do too, honestly! ❤ thanks for all that you do for DEG!! I hope you’re taking a nice nap lol.
Tiffany Edwards put in a Kudos for the Production Team
Kudos from reporter Giuliana Ramirez
Thank you for all you do and for working so diligently and graciously with me through everything. You are the most wonderful production team. I mean that from my heart. Have a beautiful week ahead. G.
(Attached from Order 87192)